Scott Owen – Resume

Experience

SENIOR MANAGER (CORE TECHNOLOGIES) – STRATEGY & CLOUD

     Tatts Group / Tabcorp – April 2015 to Present

Lead teams of highly skilled IT Architects & Engineers to identify, evaluate, select and build new technology solutions which contribute significant business value and advance the organisation. Build supporting documentation including business cases, cost models and roadmaps, formulating product and platform strategy which aligns with business goals and objectives.

Achievements

• Worked with the executive leadership team to formulate the combined Tatts and Tabcorp infrastructure & cloud strategy. This included the consolidation of data centres, services, and wide area network with over 13,000 retail stores
• Created the combined Tatts and Tabcorp Core Technologies guiding principles. Socialised with executive and architecture teams to gain widespread acceptance
• Developed storage consolidation and migration strategy for the Tatts Group. Selected new technologies which transformed operations, lowered complexity and cost while improving operational efficiency
• Devised a unified communication and contact centre technology strategy catering for a diverse range of simple and complex requirements
• Built a network and communications strategy for Tatts data centres and offices utilising non-traditional products and platforms. Critical elements included reduction of complexity, operational simplification and automation
• Lead the Software Defined WAN and LAN proof of concepts, pilot and initial deployment. Developed supporting business case and cost model that once complete will reduce the corporate WAN spend by 65% and increase bandwidth tenfold (10x)
• Successfully deployed cloud connectivity to AWS, with provisions for connections to alternate providers such as Azure and Google Cloud Platform
• Drove the selection, pilot and deployment of a new corporate wireless network
• Tailored the Agile Way of Working to support a R&D focused engineering teams
• Research and development of future technologies such as blockchain, RPA and IPFS
• Lead a cross functional team to build a proof of concept lotteries system on blockchain technology. This included the delivery of serval eosio private chain deployments

INFRASTRUCTURE MANAGER

  Wotif.com/Expedia Inc. – Feb 2013 – April 2015

As the Wotif Group Infrastructure Manager, I lead a team of highly motivated IT professionals who were passionate about achieving operational excellence and supporting a dynamic digital business. Responsibilities included strategic planning, infrastructure projects and day to day operations of all group Infrastructure and corporate back office services.

Achievements

• Rebuilt data centre networks to support a highly available application architecture, moving to a best of breed network solution
• Adopted hyper-converged infrastructure, reducing infrastructure costs while improving performance and availability
• Removed infrastructure bottlenecks and reduced complexity
• Deployed advanced contact centre functions such as web chat and onmi-channel capabilities
• Improved internal infrastructure utilisation, focus on workload and application performance, monitoring and alerting
• Redefined group security model, improved insights and visibility
• Deployed a range of applications to public cloud (AWS)
• Built VPN and cloud connections between internal networks and AWS
• Improved internal IT support response times
• Introduced Kanban/Agility principals to infrastructure team
• Reshaped infrastructure ops reporting and visibility

NETWORK MANAGER

  Wotif.com – June 2011 – Jan 2013

Following a successful 12 months at Wotif.com as Senior Network Engineer, I was promoted to Network Manager to continue the growth of our insourced network and communications team. In this role, I maintained a hands-on approach, took on more business-critical functions and created the tools and process to both grow, and support the networking infrastructure.

Achievements

• Built a network and communications team, hired key engineering/support staff and developed process for both new projects and support responsibilities
• Deployed Cisco Unified Communications (UC) platform including contact centre to eight (8) global offices
• Implemented QoS enabled global MPLS/VPLS services to support UC
• Rolled out new network infrastructure to group sites globally
• Negotiated contracts with carriers in all regions, reducing telephony costs by up to 60%
• Deployed SIP Trunking services and reengineered 1300/1800 and Global 0800 number routing
• Designed and deployed significant architectural network routing changes, and moved to open routing protocols

SENIOR NETWORK ENGINEER

  Wotif.com – June 2010 – May 2011

In this role, I planned, designed and deployed a new network infrastructure to support the migration of Wotif Group websites from hosted/managed services to an insourced model. The task was challenging as it required me to work with the outgoing hosting provider, as well as new suppliers to build a network to support over 1 Billion dollars of transactions per year.

Achievements

• Migration of Wotif Group site traffic from hosted services to co-location facilities
• Built and deployed two new data centre networks (Brisbane and Sydney)
• Implementation of new Wotif Group Unified Communications platform, including contact centres
• Relocated Wotif Group head office Brisbane. Deployed new switching/routing infrastructure
• Introduced new tools and processes to support an insourced support model

SOLUTION ARCHITECT

   TTGroup Communications (TTG) – Feb 2007 – June 2010

TTG was a technology solutions provider operating in the networking and communications vertical, helping small to medium-sized business migrate to new technologies such as IP telephony and cloud services. As a Solution Architect, I was responsible for all interactions with the customer, including pre-sales engineering, project management, deployment services and post-sales support. This role required both technical and non-technical skills to achieve a suitable business outcome.